FREE UK SHIPPING now available on cards, tea towels and print orders over £50.

Shipping and Returns

Shipping times
We aim to dispatch orders within 5 working days.

For UK orders we use tracked services (except for greetings cards orders which are sent via Rotal Mail First Class post) from Royal Mail, Parcelforce and FedEx.

For international orders we use FedEx, UPS, and DPD.

Refunds and returns

If you are not happy with your purchase we offer a full refund or exchange for unwanted goods with notification within 7 days and return with 14 days. Please email with the details of your order, what you would like to return and how you would like your refund issued.

Please repackage the goods in the original packaging and return to:

Jude Smith,
Design Smith Studio,
Brookside, The Street,

Please note:

  • We do not cover the delivery cost of returned goods
  • Goods must be returned in a re-saleable condition
  • Once we have received the returned goods we aim to process your refund within 14 days

If your goods arrive damaged we will provide a full refund and cover the cost of returning the goods if received within 28 days.