SHIPPING AND RETURNS

Shipping times
We aim to dispatch orders within 5 working days.

For UK orders we use tracked services (except for greetings cards orders which are sent via Rotal Mail First Class post) from Royal Mail, Hermes and DPD.

For international orders we use FedEx, UPS, Hermes and DPD.


Refunds and returns

If you are not happy with your purchase we offer a full refund or exchange for unwanted goods with notification within 7 days and return with 14 days. Please email design.smith@outlook.com with the details of your order, what you would like to return and how you would like your refund issued.

Please repackage the goods in the original packaging and return to:

Jude Smith,
Design Smith Studio,
Brookside, The Street,
Swannington,
Norfolk,
NR9 5NW
 

Please note:

  • We do not cover the delivery cost of returned goods
  • Goods must be returned in a re-saleable condition
  • Once we have received the returned goods we aim to process your refund within 14 days

 
If your goods arrive damaged we will provide a full refund and cover the cost of returning the goods if received within 28 days.